Shipping policy

Hey Gorgeous! Welcome to the Crownelle Hair Experience ✨

We’re so excited for you to receive your Crownelle Hair 💖

When your package arrives, we highly recommend recording a quick unboxing video 🎥—just in case you need to report anything. It helps us make things right for you super fast if needed!

But wait… if your hair is looking absolutely flawless (as it should 😉), don’t keep that glow to yourself!

📸 Post your unboxing or styling videos on your social media
🏷️ Tag us @CrownelleHair
💬 And don’t forget to drop your favorite hashtags—we’re always here for a good hair moment!

We LOVE seeing you shine in Crownelle ✨ Your confidence, your style, your vibe—it’s what inspires us every day.

#CrownelleHair #HairGoals #UnboxTheGlow

Shipping & Refund Policy

At Crownelle Hair, we’re committed to giving you a smooth, transparent, and delightful shopping experience from start to finish.

📦 Shipping Policy

  • Once your order is placed, it is processed and dispatched as quickly as possible.
  • Orders cannot be cancelled once placed, so please double-check your details before confirming your purchase.
  • Delivery timelines may vary depending on your location, but we always aim to get your order to you promptly.
  • Once the order is delivered, we are not responsible for any damage caused afterward.

🎥 Important: Unboxing Video Requirement

To ensure a fair and quick resolution in case of any issues:

  • Please record a clear unboxing video while opening your package.
  • This video is mandatory if you wish to report:
    • Damaged product
    • Missing items
    • Wrong product received

⚠️ Damaged / Wrong Product Policy

If you receive a damaged, defective, or incorrect item:

  • Contact us within 24 hours of delivery.
  • Share your unboxing video along with your complaint.
  • Reach out via:
    • 📞 Phone: +91 8796022471
    • 📧 Email: contactus@crownelle01hair.com

We’ll review your request and do our best to assist you.

🚫 Returns, Refunds & Exchanges

  • No cancellations are allowed once the order is placed.
  • No refunds or exchanges will be accepted after 10 days of delivery.
  • All products are non-refundable and non-returnable once 10 days of delivery passed.
  • If you receive the wrong product and open the sealed packaging without contacting us first, the item will be considered accepted and sold, and no replacement/refund will be issued.

We truly value every customer—whether you're shopping with us for the first time or you're a returning fan.

If you have any questions or concerns, feel free to reach out anytime via email or social media. We're always here to help and will do our best to make things right wherever possible.

Thank you for shopping with us! 💛